At Elderwood Art, we take your privacy seriously. This privacy policy outlines how we collect, use, and share information to ensure that your shopping experience is smooth and secure. By purchasing from our store, you agree to the collection and use of information in accordance with this policy.
Who we are
We are Elderwood Art. Our website address is: https://elderwoodart.co.uk/.
Intellectual Property Policy
All artwork featured on this website is subject to the Intellectual Property Policy, available to view here: https://elderwoodart.co.uk/intellectual-property-policy/
Comments & reviews
When visitors leave comments or reviews on the site we collect the data shown in the comments form and the reviews form, and also the visitor’s IP address and browser user agent string to help with spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment, feedback or review on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment, feedback or review. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in to your account, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Data collection and use
If you request a password reset, your IP address will be included in the reset email.
When you make a purchase from our online store, we collect personal information, such as your name, email address, shipping address, and payment details, to process your order and deliver the artwork to you. This information is necessary for us to fulfil your order and is shared with our trusted third-party partners, including Gelato, Stripe, and Klarna.
To complete your order, we rely on Gelato, our third-party provider, to produce and ship the artwork to you. By completing a purchase, you consent to your data being shared with Gelato for the sole purpose of fulfilling your order. Gelato will use your information only to process your order, manage payments, and arrange shipping. Gelato adheres to strict privacy and security standards to protect your information. For more details on how Gelato handles your data, you can refer to their own privacy policy which can be accessed here: https://www.gelato.com/uk/legal/privacy.
To facilitate secure payment processing, we use Stripe and Klarna, trusted payment service providers, to process your payment. When you make a payment through our store, you may be asked to provide additional information, such as your payment method details (credit card number, billing address, etc.). This information is shared with Stripe or Klarna as needed to complete the transaction.
Stripe: Stripe is a secure payment processor that helps manage your payment details and ensures that your payment is processed correctly. Stripe handles your payment information with the highest level of security and complies with industry standards. For more information about how Stripe handles your data, please review their privacy policy here: https://stripe.com/gb/privacy
Klarna: Klarna provides flexible payment options such as “Pay Later” and “Pay Now” services. Klarna may require additional information such as your billing address or other payment-related data to approve the payment option and facilitate the transaction. Klarna is committed to protecting your data and uses encryption and other security measures. You can review Klarna’s privacy policy here: https://www.klarna.com/uk/privacy/
How we use your data
We use the information collected from you to process your orders, manage payments, fulfil shipping, and communicate with you regarding your purchases. Your personal data is also used to enhance your shopping experience and to improve our services.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
If you leave a review, the review and it’s metadata are retained indefinitely. This is so that we can inform other visitors to the site about the quality of our products from an independent party.
If you leave feedback on the site, or use the contact us form, we retain your message, name and email address indefinitely. This is so that we can improve our customer experience and have a record of our interaction with you to better serve you in future.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
For users who purchase products on our site, your data will be retained only for as long as necessary to complete the transaction and as required by applicable laws and regulations. After the completion of your order, your personal information may be retained for the purposes of customer service and accounting, but we do not store your full payment details.
What rights you have over your data
If you have an account on this site, or have left comments, feedback or reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
In addition to our data collection and use policy, visitor comments, feedback and reviews may be checked through an automated spam detection service.
Data security
We employ industry-standard security measures to protect your personal information, including encryption during the checkout process, secure storage practices, and compliance with payment security regulations (e.g., PCI-DSS). While we take every precaution to ensure your data remains safe, please be aware that no method of transmission over the internet is 100% secure.